CONFIDENTIALITY POLICY – It is our policy to protect your rights as a consumer seeking services by
maintaining confidentiality regarding any of your personal information, records kept, and services
provided. Center staff will refrain from discussing your issues with anyone who is not a TRI staff
member or releasing your information that may be requested by third parties, without your
written permission.
CONSUMER APPEALS PROCESS – It is our sincere hope that our services are always
delivered in the most professional manner. However, if the service delivery or interactions with
staff are not satisfactory to you, we want you to know that you have the right to discuss the issue
with representatives who have progressively higher levels of organizational responsibility. You
may first ask to speak to a supervisor and then the Executive Director. The office of Adult Career
and Continuing Education Services (ACCES) is also available to consider complaints by calling 518-
486-3777 or by writing to Joseph Tedesco, NYS Education Department Phone# 518 408-4850,
Joseph.Tedesco@nysed.gov, ACCES-VR/Service Delivery, 89 Washington Avenue, 5th Floor, Room
580 EBA, Albany, NY 12234, or sending an email Joseph.Tedesco@nysed.gov. You may also use
the Client Assistance Program staff (see below).
CLIENT ASSISTANCE PROGRAM – The Client Assistance Program (CAP) is responsible for
assisting individuals with all disabilities who are receiving or requesting rehabilitation or other
services to secure the benefits and programs available under the Rehabilitation Act of 1973 as
amended. You have the right to speak, at any time, with the Statewide Client Assistance Program
Coordinator by calling (800) 993-8982 (Voice/TYY) or (518) 432-7861 or E-mail:
mail@disabilityadvocates.org or writing to: Disability Rights New York / Disability Advocates, Inc.
725 Broadway, Suite 450 Albany, NY 12207.